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Frequently asked questions
We recommend to submit the order by arriving to our office, because in such way, together with the designer, You will participate in the creation of the model, You will be able to actually see the examples of engraving, and to assess the products or materials that we are offering, and if needed receive a professional consultation about the technical aspects.
If You are unable to come, the order can be coordinated remotely.
Such orders are coordinated via email.
Send your order to the following email “firstname.lastname@example.org”, provide as detailed description of your order as possible, e.g.: type of the object/material, how many pieces, desirable deadline and other information as detailed as possible.
If possible send us a visualisation, picture or file.
The work on the remotely ordered works commences only after the confirmation of the model and reception of the payment.
Ideally the format of “CorelDraw” *.cdr. Preferably (up to ver. X5) 1:1 scale. Other possible options: *.ai, *.eps, sometimes *.svg and *.pdf – balck & white. Cutting must be marked with a red line, incision/engraving with a black one. Vectorial file is created from curves, quality of which does not decrease when resizing the objects. Vectorial file is a must for laser cutting, and strongly recommended for engraving if the impeccable result is desired.
How to prepare files that are formatted with “Autocad” software for manufacturing? Transform everything to “poliline”, check if lines are separated and not intersecting. Scale 1:1. Do not save the created file, but print it to the *.pdf file with http://www.bullzip.com/products/pdf/info.php (free software) and set in the settings (PostScript Custom Page Size) the printable area-size of the page. Cutting must be marked with a red line, incision/engraving with a black one. Code of the black colour is R-0 G-0 B-0 Code of the red colour is R-255 G-0 B-0
Standard time for one time orders is 1- 3 working days, of some works up to 5 working days.
According to the capabilities, simple one time orders are completed within 10 minutes or on the same day.
Deadlines are always coordinated directly with the client and with respect to his needs.
Every order is unique and has various nuances, therefore we are kindly ask you to inquire about the price of the specific order via the email: email@example.com
Important! Price set over the phone is preliminary, it can change.
What affects the price?
size of the area that is engraved
depth of engraving
length of incision
type of the material, dimensions
complexity of the model
quantity of products that are engraved;
packaging layers (not applicable for one time orders);
requirements for the finishing of the product – materials, means, and services that are additionally used.
If you are settling remotely as a natural person, Your PAYER’s information: name, last name, address and phone number, will be required. If You are paying as the legal entity (company), the details of the company are required. If you submit the order at our office, You settle during the collection of goods.
When the manufacturing is done from our materials, the payment is done prior to fulfillment.
We are sorry for inconvenience, but temporarily we are not accepting bank cards.
We are shipping orders to any location of Lithuania only by courier service. Time of delivery 1-2 working days.
We can also ship to foreign countries.
We do not recommend to ship brittle objects and we do not assume the responsibility for the delivery by a courier. However, if you chose this service anyway and assumed the risk, then we suggest to check the fragile shipment (open it and thoroughly inspect it) in the presence of courier, and if the goods are damaged then submit complains to them.